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The Grand Palms
Luxury resort operations streamlined with smart Odoo integration
Web+Mobile Support
Platform
Web+Mobile Support
Industries
Real Estate
Services
Property listings
Country
Ireland
Digital transformation for premium hospitality made simple
A luxury multi-service resort offering wellness, adventure, and gourmet experiences faced challenges in unifying operations across expanding services. Their goal was to streamline guest management, booking, and internal communication to maintain high-quality service for corporate and leisure travelers.
Agile Infoways implemented a comprehensive Odoo ERP system integrating guest management, bookings, service tracking, and staff coordination. This digital transformation enhanced operational efficiency, improved real-time data visibility, and created seamless workflows, ensuring a superior guest experience and scalable growth.
“Odoo brings intelligence to hospitality, streamlining bookings, services, and guest care in one system. It’s the digital backbone modern resorts need to deliver luxury with unmatched operational ease.”
-Fabien Pinckaers, Founder & CEO of Odoo
Client's problem statement
The client, a luxury resort, struggled with fragmented systems and manual processes across departments. Without centralized control, inventory tracking failed, staff coordination suffered, and guest inquiries were lost, ultimately impacting service quality, operational speed, and the overall guest experience.
Sensitive data was visible across teams, payroll took too long, and tasks lacked visibility or accountability. The absence of an integrated platform created inefficiencies and privacy risks. These growing challenges pushed the resort to find a smarter, secure solution, which led them to choose Odoo.
The challenges
- Untracked inventory caused missing stock and service delays
- Guest inquiries are lost across channels, causing missed follow-ups
- No task tracking led to delays and zero accountability
- Manual payroll lacked visibility, causing errors and overload
- Shared data access raised serious privacy and misuse risks
The solutions
- Room-wise asset tracking and stock alerts reduced shortages
- Central CRM with lead tagging improved guest follow-ups
- Project tasks and timesheets boosted execution and clarity
- Automated payroll workflows cut errors and HR workload
- Role-based access ensured privacy and data control by the team
Using Odoo’s Inventory module, the resort automated stock control and room-level asset tracking. This eliminated missing items and delays, while ensuring proactive maintenance with smart reordering and real-time monitoring.
Odoo CRM centralized all guest inquiries and auto-assigned leads by department. This streamlined communication reduced missed follow-ups and empowered teams to respond faster and more efficiently to guest needs.
Tools & Technologies
Odoo’s integrated modules like Inventory, CRM, Projects, Payroll, and User Management, which transformed resort operations with automation, role-based access, real-time tracking, and centralized data for smarter, faster, and more secure service delivery.
Features that unify bookings, guest care, and service delivery
Scalable design tailored for growing hospitality businesses
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Recognitions and Partnerships
