A mid-sized pharmacy chain with 30+ outlets struggled with disconnected systems, causing manual stock updates, billing delays, and prescription errors. They sought a centralized platform for accuracy, speed, and efficiency.
Pharmacity
One Odoo system to power pharmacy sales, stock, and service
Web+Mobile Support
Platform
Web
Industries
eLearning
Services
Online learning
Country
India
From counters to stockrooms, Odoo connects every pharmacy point
Our client, a mid-sized pharmacy chain with 30+ outlets, faced issues due to disconnected systems—manual stock updates, billing delays, and prescription errors. They needed a centralized platform to ensure accuracy, speed, and smooth operations across all retail locations.
We implemented a tailored Odoo ERP solution that unified sales, inventory, and prescription management. Real-time stock tracking, automated billing, and structured prescription records improved service speed, eliminated duplication, and enhanced visibility, empowering the pharmacy chain to scale with confidence and operational control.
“With Odoo, pharmacies can unify sales, stock, and prescriptions into one intelligent system, cutting errors, boosting speed, and delivering better care at every counter."
-Ronak Shah, CEO, Agile Infoways LLC
Client's problem statement
The client, a growing pharmacy chain with over 30 outlets, faced rising challenges in managing prescriptions, inventory, and billing. Manual spreadsheets, siloed data, and outdated logs caused delays and inconsistency across stores, especially during high-demand periods, leading to reduced customer satisfaction and productivity.
Without real-time inventory visibility or expiry tracking, stockouts and missed alerts became frequent. Billing was slow and error-prone, adding to inefficiencies. To streamline operations, improve service speed, and gain complete control across outlets, the client turned to a custom-built Odoo ERP solution.
The challenges
- No real-time stock view caused delays and frequent stockouts.
- Expired items are sold due to no expiry or batch alerts.
- Poor product categorization slowed billing and confused staff.
- Static reordering caused fast-sellers to run out, and slow stock to pile.
- Ignoring expiry dates led to write-offs and risky sales.
- Stockouts were only noticed during billing, hurting service.
The solutions
- Central inventory shows real-time product info across all outlets.
- Expiry alerts and blocking protect customers from expired stock.
- Categorized search in POS speeds up billing and product lookup.
- Smart reordering based on real trends avoids stock gaps or waste.
- FEFO ensures near-expiry batches are sold before fresh ones.
- Auto alerts trigger restocking before critical items run out.
By enabling Odoo’s FEFO and expiry tracking, the pharmacy chain reduced expired medicine sales by 95%. It ensured compliance, minimized write-offs, and protected customers by automating safe stock movement at every location.
With smart reordering rules and inventory forecasting in place, the client achieved balanced stock levels. Fast-moving items remained available, while excess ordering of slow sellers dropped, improving profitability and customer satisfaction.
Tools & Technologies
We implemented Odoo’s Inventory, POS, and Studio apps to centralize stock, enable batch tracking, automate reordering, and streamline. It ensured billing with real-time visibility, expiry control, and faster pharmacy operations across all outlets.
Faster prescriptions, smarter stocks, pharmacy runs better with Odoo features
Odoo’s intuitive design eliminated errors and boosted performance
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Recognitions and Partnerships
